Privacy Policy

Poco Bowl Privacy Policy

Effective Date: October 11, 2025

PLEASE READ CAREFULLY — THIS POLICY AFFECTS YOUR LEGAL RIGHTS

1. Introduction & Scope


This Privacy Policy describes how Poco Bowl (“we,” “us,” “our,” “our website”) collects, uses, shares, and protects information from visitors (“Visitors”), subscribers (“Subscribers”), members (“Members”), and customers (“Customers”) of this website (www.pocobowl.com).

It is incorporated into and governed by our Terms of Use.


By visiting or using this website, purchasing products, or providing information to us, you consent to the practices described in this Privacy Policy, including for SMS/text communications as further described below.

2. Changes & Updates


We may revise or update this policy periodically. The “Effective Date” above indicates when the policy was last updated.

We will post updates on this page and, when required by law or best practice, notify users of material changes (for example, via email). Continued use of our website or services after updates signifies your acceptance of the revised policy.

3. Information We Collect


We may collect information in the following ways:

  • Registration / Account Information: name, address, email address, phone number, password, and preferences.
  • Order / Transaction Information: billing and shipping details, email address, phone number, and payment-processor-supplied data (we do not store full credit card numbers).
  • Communications: correspondence you send us by email, phone, mail, or in person.
  • Surveys / Feedback: voluntary responses to surveys or promotions.
  • Cookies / Tracking & Analytics: technical data such as IP address, device ID, browser type, site interactions, and session information.
  • SMS / Messaging Data: if you provide your phone number and opt in to receive text messages from us, we may collect and store your number, message history, timestamps, opt-in/opt-out status, and related metadata.

4. Purposes of Use


We use information to:

  • Process and fulfill orders or reservations.
  • Send transactional communications (e.g., confirmations, receipts, shipping updates).
  • Provide customer support and respond to inquiries.
  • Send marketing or promotional communications only if you have opted in.
  • Improve our website, services, and offerings.
  • Comply with legal obligations and protect our rights or property.

5. SMS / Text Messaging (A2P 10DLC) Specific Terms


Because we may send SMS/text messages in connection with our services, the following additional terms apply:


5.1 Consent / Opt-In


You must explicitly opt in to receive SMS/text messages from us by entering your number on our website, signing up at checkout, or consenting in person.

By opting in, you acknowledge that:

  • Standard message and data rates may apply;
  • You agree to receive messages according to this Privacy Policy and our Terms of Use;
  • Marketing text messages require a separate opt-in distinct from transactional or service messages.


5.2 Message Frequency & Purpose


You may receive messages such as booking confirmations, reminders, service notifications, or promotional offers (if opted in).

Message frequency may vary depending on your interactions, typically up to 5 messages per month unless otherwise stated.


5.3 Opt-Out / Unsubscribe


You may opt out at any time by replying “STOP”, “UNSUBSCRIBE”, or another supported keyword.

After opting out, you will no longer receive SMS/text messages unless you opt in again.

For help, reply “HELP” or contact us at info@pocobowl.com or (604) 942-5244.


5.4 No Sale or Third-Party Sharing of SMS Data


We do not sell, rent, or share SMS opt-in phone numbers, consent records, or message data with third parties or affiliates for their own marketing or promotional purposes.

SMS consent and phone numbers may only be shared with contracted vendors (e.g., SMS gateways) solely for message delivery or support purposes.


5.5 Data Retention


We may retain your message history, opt-in/opt-out status, and related metadata for a commercially reasonable period or as required by law.

6. Sharing & Disclosure of Information


We do not sell personal information.

We may share information only as needed with:

  • Service Providers: payment processors, delivery carriers, SMS/messaging vendors, analytics providers, or IT partners under confidentiality agreements.
  • Legal / Compliance: to comply with law, enforce our Terms, or respond to lawful requests.
  • Business Transfers: in case of a merger, acquisition, or sale of assets (with prior notice).


SMS opt-in data is never shared for marketing purposes.

7. Data Security


We employ reasonable administrative, technical, and physical safeguards to protect your information, including encryption, firewalls, and secure servers.

However, no system is perfectly secure. By using our services, you acknowledge that transmission of data over the Internet is at your own risk.

8. Retention


We retain personal data as long as necessary to fulfill the purposes described or as required by law.

Opt-out and unsubscribe requests are retained to ensure compliance and prevent future unauthorized contact.

9. Your Rights


Depending on your jurisdiction, you may have the right to:

  • Access or obtain a copy of your personal information.
  • Request correction or deletion.
  • Object to certain uses or request restrictions.


You may exercise these rights by contacting info@pocobowl.com. We will respond in accordance with applicable law.

10. Cookies & Tracking Technologies


We use cookies and similar technologies to enhance user experience, remember preferences, perform analytics, and serve relevant content.

You may manage cookie preferences through your browser or our cookie banner.

11. Children’s Privacy


Our website is not directed to children under 13 years of age, and we do not knowingly collect personal data from minors.

If you believe we have collected data from a child, please contact us to remove it.

12. Dispute Resolution, Jurisdiction & Governing Law


Any disputes related to this Privacy Policy or your use of this website will be governed by the laws applicable in the jurisdiction where Poco Bowl operates.

Disputes shall be resolved by binding arbitration, unless otherwise required by law. See our Terms of Use for full details.

13. Contact Information


If you have questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact us:


Poco Bowl

📧 Email: info@pocobowl.com

📞 Phone: (604) 942-5244

🌐 Website: www.pocobowl.com